A standalone AI infrastructure platform built under The Canopy Corporation, aimed at support teams who need reliable AI assistance without hallucinated answers reaching customers.

• Retrieval-augmented generation over company docs and past tickets, with source citations on every drafted reply
• Mandatory human review before a reply ever reaches a customer, plus full audit logging
• Multi-tenant architecture: organizations, workspaces, projects, environments, scoped API keys, service accounts
• Ingestion pipelines for JSONL, PDFs, codebases, and documentation libraries, with embedding backfills and reindexing
• OpenAI-compatible API, streaming responses over Server-Sent Events, and a packaged Freshdesk workflow (Symphony)
• Model training workflows for QLoRA, LoRA, and full fine-tuning, including dataset export, adapter-aware inference, and training-run tracking
• EU hosting by default, project-level data isolation

Ships today for B2B support teams on Freshdesk, with Zendesk integration planned.